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Troubleshooting

Subscription is not showing​

  • Confirm you are signed into the same Apple Account or sandbox account used for purchase.
  • Tap restore if the app offers it.
  • Check that the subscription is active in Apple subscription settings.
  • Wait a few minutes and refresh if App Store status has just changed.

Stripe setup is incomplete​

  • Return to Tamil Invoice and allow the automatic status check to finish.
  • Open Payment Setup and pull down to refresh if Stripe is still verifying the account.
  • Check whether Stripe asks for more verification information.
  • Confirm the business country and business details are correct.
  • Return to Tamil Invoice after completing Stripe onboarding.

Invoice email was not received​

  • Check the customer email address.
  • Ask the customer to check spam or junk folders.
  • Resend the payment link from invoice details.
  • Contact support with the invoice reference if delivery still fails.

Contact support​

If the issue continues, send a support request from My Account. Include your account email, business name, invoice reference, and a short description of what happened.